At Shingaar, we understand that your personal information is important. This policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or interact with us in any way.

We are committed to handling your data fairly, transparently, and securely, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. About Us

Shingaar is a UK-based retailer specialising in South Asian fashion and jewellery.

For data protection purposes, Shingaar is the data controller, meaning we decide how and why your personal data is processed.

Contact details:
📧 Email: hello@shingaar.shop
📍 United Kingdom

2. Personal Data We Collect

We collect personal information when you use our website, create an account, make a purchase, or contact us.

Information you provide

Name

Billing and delivery addresses

Email address

Telephone number

Account login details (if applicable)

Order and purchase history

Communications with our customer care team

Information collected automatically

IP address

Device type, browser, and operating system

Website interaction data (pages viewed, links clicked, time spent)

Cookie and tracking data

Payment details are never stored directly by us and are handled securely by our authorised payment providers.

3. How We Use Your Personal Data

We use your information to:

Process and deliver your orders

Take payment and manage refunds

Communicate with you about purchases or enquiries

Manage your customer account

Improve our website, products, and services

Detect and prevent fraud or misuse

Meet our legal, accounting, and regulatory obligations

Where you have given permission, we may also use your data to:

Send you marketing emails or promotions

Notify you of new products, launches, or offers

You can opt out of marketing communications at any time.

4. Legal Grounds for Processing

We only process your personal data where we have a lawful basis, including:

Contract – to fulfil your purchase or provide services

Legal obligation – for tax, accounting, and compliance purposes

Legitimate interests – improving our business, website security, and customer experience

Consent – for marketing and optional communications

5. Who We Share Your Data With

We may share your personal data with trusted third parties where necessary, including:

Payment service providers

Courier and delivery companies

Website hosting and IT service providers

Professional advisers (legal, accounting, compliance)

All third parties are required to protect your data and use it only for agreed purposes.

We do not sell or rent your personal data to third parties.

6. International Transfers

Some of our service providers may be based outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place to protect your rights, such as approved contractual protections.

7. Data Security

We take data security seriously and use appropriate safeguards to protect your personal information, including:

Secure servers and encrypted connections

Access controls limiting who can view personal data

Ongoing monitoring and security reviews

While we take every reasonable step to protect your data, no online system can be guaranteed as completely secure.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary:

Order and transaction records: typically up to 6 years (legal requirement)

Account and customer service data: while your account remains active or as needed

Marketing data: until you unsubscribe or withdraw consent

9. Your Rights

You have rights under UK data protection law, including the right to:

Access your personal data

Correct inaccurate or incomplete information

Request deletion of your data

Restrict or object to certain processing

Withdraw consent for marketing at any time

Request data portability

Complain to the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details above.

10. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in law or how we operate. Any updates will be posted on this page with the revised date.

Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve performance, and provide insight into how users interact with the site.

How We Use Cookies

Shingaar uses cookies to:

Ensure the website functions correctly

Remember your preferences

Analyse website traffic and performance

Improve your shopping experience

Some cookies are essential, while others help us understand how our website is used.

Types of Cookies We Use

Essential cookies

Required for the website to operate, such as enabling checkout and secure logins.

Performance & analytics cookies

Help us understand how visitors use our site so we can improve functionality and content.

Functional cookies

Remember choices you make, such as language or region preferences.

Marketing cookies

Used to show relevant adverts and promotions where consent is given.

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Contact Us

If you have any questions about this Privacy or Cookie Policy, please contact us at:

📧 hello@shingaar.shop
📍 Shingaar, United Kingdom